Junior Helpdesk / BIM Revit Administrator Assistant (m/f/d)

Standort: Belgrad

Ihre Aufgaben

End-User Support (Level 1)

• Act as Level 1 support and first point of contact via ticketing system, email, or phone
• Resolve common user issues, including:
• Password resets, account access, and MFA prompts
• Microsoft 365 basic support (Outlook, Teams, OneDrive)
• Printing issues and peripheral devices
• Basic operating system troubleshooting (Windows, Android, iOS)
• Follow documented procedures and escalate issues beyond Level 1 scope

Device Setup & Asset Handling

• Prepare laptops and desktops according to defined setup procedures
• Perform basic hardware checks and identify faults
• Assist with device swaps and replacements
• Maintain accurate and up-to-date IT asset records

User Onboarding & Offboarding

• Support new user onboarding (account setup, first login assistance)
• Assist with offboarding activities, including:
• Coordinating device returns
• Disabling user accounts
• Confirming data handover

Endpoint & Software Support

• Assist with application installations
• Perform basic device compliance checks
• Verify software functionality and report issues
• Escalate failed deployments, compliance errors, or unclear behaviour

Documentation & Learning

• Follow existing SOPs, guides, and checklists
• Document ticket resolutions clearly and accurately
• Contribute to improvements in internal documentation
• Shadow senior IT – Mentorship under senior staff to actively build technical skills

BIM / Revit Support

• Assist in administering Autodesk Revit environments under guidance of senior colleagues
• Support users with basic Revit-related issues (access, templates, libraries, add-ins)
• Help maintain BIM standards, templates, and shared project resources
• Assist with user onboarding for BIM tools and workflows
• Support coordination between IT and engineering teams related to BIM tools

Ihr Profil

• Basic understanding of Windows operating systems and Microsoft 365
• Ability to follow procedures accurately and consistently
• Willingness to learn, improve skills, and accept feedback
• Structured and reliable working approach
• Exposure to Microsoft Intune or other endpoint/device management tools
• Basic networking knowledge (TCP/IP, DNS, Wi-Fi troubleshooting)

Desired Skills:

• Familiarity with ITIL concepts or service desk practices
• Previous experience in a helpdesk or customer support role
• Basic knowledge or exposure to working with Autodesk Revit

Soft skills:

• Clear and professional communication with non-technical users
• Reliability and structured working approach
• Willingness to learn and accept feedback
• Team-oriented and service-minded attitude

Languages:

• Proficiency in English at a minimum B1 level is required.
• German language skills are considered an advantage

What we can offer you:

• Being part of an international company with a secure and stable background
• Structured onboarding and support from experienced IT colleagues
• Opportunities for professional and technical development
• A dynamic, friendly, and supportive working environment
• 23 days of vacation

Work environment:

• Primarily office-based position
• Full-time role with standard office hours

With our international teams, we deliver demanding consulting and engineering projects and develop innovative solutions for well-known customers from the life sciences industry. We offer excellent conditions for long-term development in a family-friendly company with short lines of communication and a collaborative culture.

Interested? You recognize yourself in the profile and want to become part of a highly motivated team? Apply for the job just now!

Send us your detailed application, stating your salary expectations and your earliest possible starting date, electronically.

Apply now!